Troubleshooting FAQ

Trimlight comes with a lifetime product warranty. Reach out to your local dealer and request to have the light replaced. You may or may not be charged a labor fee depending on your location, but the faulty product will be covered under warranty.

The answer is sometimes. If the glitch or fault occurs within the RGB components, it will only affect that light. The light may turn a different color or shut off completely. If the glitch or fault occurs within the data wire of the affected light, it may affect all the lights after it is in line. Either way, it is a quick and straightforward repair; reach out to your local dealer, and they will swap out the affected light, which will correct any issue.

Trimlight comes with a Lifetime Product Warranty. The lifetime of Trimlight depends on how often it is being used. On average, Trimlight will last between 20-30 years (assuming it is only used during nighttime). If Trimlight is constantly left on day and night, it will significantly reduce the lifetime of the lights.

Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and Yes, the Trimlight system can be paired to your home network; however, keep in mind we cannot guarantee Trimlight will connect to your home network based on many variables outside our control, such as type of router/modem, firewall settings, potential obstacles, interference from other devices, etc.links.

Trimlight is an app-driven technology which is why it will not work with PCs. Trimlight is designed to work with any iPhone or Android device. The app will also work with most Mac computer systems since they are also app driven.

Unfortunately, you cannot have your existing Trimlight system removed and used again on another home. Trimlight is designed to be a permanent fixture in the home. The channel is specifically ordered to match the color, style, and footage of your existing home, so it would not meet the criteria to be utilized on another structure.

The Trimlight app is designed to work with any iPhone or Android device. The app will also work with most Mac computer systems since they are app driven. It will not work with PCs

With RGB lights, pure white combines red, green, and blue to create the color. Therefore, the pure white setting may appear to have a blue hue, some people see the hue, and some do not. We recommend looking at pure white from the sidewalk or street before adjusting the setting. If you still want to take the blue out, go into the custom color setting, and type in 255 in each box below the corresponding R-G-B. From there, slowly decrease the number in the blue category until you see a white light you like. You can also use Google to search for lists of RGB codes for different white hues.

Yes, from the color palette screen, simply long press any color circle outside the gray line box, and a window will pop up, giving you the option to slide your finger through the color spectrum to a specific custom color or type in RGB codes for different color options. Then click OK, and that custom color will be saved in that color circle.

You can rename a saved pattern by connecting to the Trimlight app, pressing enter, then clicking on the clock icon at the bottom right. From there, you will see a list of all current patterns. Swipe left on the pattern you want to rename, and you will see an option to rename or delete the pattern.

Trimlight provides an industry-leading lifetime product warranty. This warranty covers any components of the Trimlight system for the life of those components. When appropriately used, the components in the Trimlight system should last 20 to 30 years. If the system is left on 24 hours per day, this greatly diminishes the product's lifetime.

Yes, we have a preset for warm white on the custom color palette screen. Click on the color circle labeled WW, which is the first circle on the second row. Is there another way to find and program custom colors? Yes, in addition to long pressing a custom color circle and dragging your finger across the color spectrum, you can also type in RGB codes directly into the boxes below the R-G-B settings. For a list of custom color RGB codes to input, use Google to search for RGB color code charts.

Yes, you can, but we recommend not overlapping your daily timer with a calendar event. For example, you can create a calendar event for a holiday and set that to run from 7 pm to 11 pm. Then you could set a daily timer from 11:01 pm to midnight or 5 am. As long as the timers do not overlap, they will work correctly.

You can save up to 30 patterns in the Trimlight app. Once you go over that, you will receive a message that you have exceeded your pattern limit. At that point, click on the clock icon at the bottom right. From there, you will see a list of all current patterns. Swipe left on patterns you would like to delete, and you will see an option to rename or delete the pattern.

You can show up to 30 colors at a time and program up to 90 lights of each color. For example, you can program 90 reds, 15 oranges, one purple, five white, etc. The key is not to program more than 90 per color, and you can do up to 30 different colors in each pattern created.

Trimlight’s patented channel system is designed to match the color of the roofline, blending in seamlessly to hide the wires from view. They lock the lights securely in place, and they are hardly noticeable during the day.

Trimlight typically needs prior approval from HOAs. We have found Trimlight is widely accepted by most HOAs once a meeting has been established with committee leaders to show how the Trimlight system works, hidden during the day and programmable for specific holidays. There are assurances that any repairs or maintenance issues will be resolved promptly.

Typically the Trimlight control box is mounted on an interior wall inside a garage or under a carport. The Trimlight system plugs into a regular outlet.

Trimlight pricing varies depending on what part of the country you live in; specific pricing can be provided by local dealers in your area. Trimlight is very cost-effective, considering the system comes with a lifetime product warranty and will last for decades.

Trimlight uses exclusive LED technology, which is incredibly energy efficient. Each diode uses .6 watts of power which means most homes' Trimlight systems use less energy than 1-2 light bulbs. Trimlight uses 1/10 the energy of incandescent lights and lasts ten times longer.

Typically, LED diodes with lenses can become faded or damaged due to constant sun exposure over time. However, Trimlight’s residential lighting has no lens or covering; just the direct LED shows out of the channel, which means Trimlight LEDs will not fade, get cloudy or become discolored over time like many other exterior LEDs. Furthermore, Trimlight residential LEDs face down and below the channel, protecting them from constant sun exposure.

With Trimlight’s user-friendly Edge app, you can program your lights wherever you have service. The calendar allows you to set up any lighting schedule you want, so you don’t have to worry about it while you are away on business or vacation, but if you need to access your system remotely, no problem!